Mercure Leicester The Grand Hotel, Leicester

The hotel's central location made it convenient for exploring the area but also led to noise issues at night. The room provided was dated with temperature control problems affecting both the room and bathroom, making it challenging to sleep. However, a room change was promptly arranged by the staff to alleviate the discomfort.

I was allocated a small room that didn't quite meet my expectations considering what I paid. Moving to a fifth-floor room provided the comfort I needed, even though it was quite noisy at 3 am. The staff were pleasant but seemed lacking in hospitality skills compared to what I usually expect in hotel service.

The hotel is situated in a very good central location, just a few minutes from the train station, making it convenient for exploring the city. The rooms, while clean and somewhat quiet, seemed outdated and lacked proper maintenance. The service, although prompt in addressing issues when brought to their attention, was somewhat dismissive at times. Overall, the hotel offers a good location but falls short in room upkeep and service efficiency.

The hotel has a convenient location in the City Centre, but it can be noisy outside, especially on weekends. The rooms were a bit old and had a distinct smell of bleach from the ensuite bathroom. The service was fantastic, but waiting for replenishment during peak times was a minor inconvenience. The dining experience lacked tastiness, although the indulgent pastries stood out. The facilities were well-organized by the manager.

The hotel is in a fabulous location, perfect for exploring the city center and the theatre. The rooms were comfortable and at a good temperature, a pleasant deviation from the usual stuffy hotel bedrooms. The service was helpful, except for a rude encounter with a staff member, and room service was efficient. The dining experience fell short with poor quality items. The facilities were adequate for a pleasant stay.